Bookings,
Guarantees & Cancellations
ADVANCE NOTICE
We recommend booking as early as possible. Orders may be
placed by phone, fax or em-mail. Orders received after 4 p.m. are dated the next business day.
Every effort is made to accomodate all catering requests.
However, we need at least seven working days notice for an event that requries catering attendants.
Delivery orders can usually be accommodated with two working
days notice (not counting the day of the event).
BOOKING CONFIRMATION & PAYMENT
Our catering director will confirm your order within 24 hours. Payment for catering events
require payment seven business days before the event. Catering deliveries or events booked less than seven (7) business
days from the event date are required to pay the time of booking the event. All events are subject to sales tax unless
a "Tax Exempt" certificate is made available.
MINIMUM ORDERS & DELIVERY-RELATED CHARGES
A minimum food order of $95 is required for delivery service. An additional $35 fee will be charged
for any delivery or pickup that occurs before 7 a.m. or after 7 p.m.. A $35 charge will be applied if we have to make
a return trip to deliver or pick up due to locked rooms, meetings running late, or if for any other reason the location is
not available to us at the specified time.
GUARANTEE OF ATTENDANCE
For per-person menus, a final guarantee of attendance is required five (5) full working
days prior to your event day (e.g., guarantee due Monday for a Friday or weekend event). If we do not hear from you,
we will use the guarantee shown on the banquet event order.
This number will be considered a guarantee and not subject to reduction. Increases to your guarantee
are subject to approval.
CANCELLATIONS
Events or menu items cancelled or changed will be subject to the following charges:
---Cancellation ro change within three working days of event - 33% of total cost of cancelled or changed
items.
---Cancellation or change withing two working days of event - 50% of total
cost of cancelled or changed items.
---Cancellation or change after 12 noon the
day prior to the event - 100% of total cost of orders.
In addition to the above, served events cancelled or changed within five working days will be billed
for any direct expenses incurred by Caffe' Chocolat on behalf of to the event (e.g., rented equipment, floral arrangements).
CAFFE' CHOCOLAT CATERING SERVICE GUARANTEE
We know that accuracy and timeliness are everything when it comes to the success of
your event. We extend to all of our customers our service guarantee: If your catering order is not complete and
ready on time, we will deduct 25% from your bill.
